Assistant Manager
Sonic (Soar Restaurants) · Rochester, England, United Kingdom
Position: Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt Position Summary: This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift. Essential Job Duties: * Train, manage, direct, coach, lead, and assign drive-in employees during shift * Lead and manage drive-in operations during shift to provide an optimal guest experience * Manage staffing levels during shift * Perform opening and/or closing duties * Handle and properly escalate guest issues/concerns during shift * Handle and properly escalate employee issues/concerns * Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service * Assist with preparation and maintenance of drive-in records * Comply with and enforce all company policies, procedures, and operational standards * Ensure compliance with all applicable federal, state, and local laws * Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards * Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards * Regular attendance ADDITIONAL DUTIES: * Move and stock food product weighing up to 50 pounds * Perform other job-related duties as assigned or required Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays Qualifications and Job Requirements: * Experience * At least six months of restaurant management experience or one year of retail management experience * Experience running a restaurant shift without supervision * Knowledge/Skills * General restaurant or retail knowledge * Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.) * Knowledge of federal, state, and local health and safety laws and regulations * Basic computer, math, and reading skills * Effective verbal and written communication skills * Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions