IT Support Technician
Geely Auto UK · Combe Fields, England, United Kingdom
At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network. MAIN RESPONSIBILITIES · Serve as the first point of contact for IT support, including by phone, email, and ticketing system. · Log, prioritize, and resolve incidents and requests in line with SLAs. · Troubleshoot hardware, software, and network connectivity issues. · Support end-user devices (PCs, laptops, mobile devices, printers, peripherals). · Perform account administration tasks (password resets, access permissions, onboarding/offboarding). · Escalate unresolved issues to 2nd/3rd line teams with clear diagnostic information. · Maintain accurate records in the IT service management system. · Create and update user documentation and knowledge base articles. · Follow IT security and compliance procedures at all times. · Deliver excellent customer service and communicate effectively with non-technical users. · Assist with IT asset management, including: o Recording and tracking hardware and software inventory. o Assigning and recovering equipment during onboarding/offboarding. o Labelling and tagging new devices. · Monitoring stock levels/ordering of laptops, peripherals, and consumables. EDUCATION, TRAINING AND EXPERIENCE · GCSEs or equivalent (minimum), with further education in IT preferred. · ITIL Foundation certification (desirable). · CompTIA A+, Microsoft 365 Fundamentals, or equivalent vendor certifications (desirable). · Relevant experience in customer service or IT support role preferred. · Familiarity with IT ticketing/service desk systems. SKILLS & PERSONAL CHARACTERISTICS REQUIRED · Strong technical troubleshooting and problem-solving ability · Clear communication, with the ability to explain technical issues simply · Organized, detail-oriented, and able to manage multiple priorities · Team player with a professional, customer-focused attitude · Adaptable, resilient, and committed to continuous learning