Partnerships Associate
Acquired · London, England, United Kingdom
We’re Acquired Acquired is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy. We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you! Your Mission The Operations team at Acquired is responsible for solution design, integration, onboarding, and the ongoing management of our key customers and partners. As our Partnerships Associate, you'll report to the Head of Operations and provide day-to-day operational support to our Partnerships function, acting as a key point of contact between Acquired and our acquiring bank partners. This is a graduate-level role, ideal for someone early in their career who wants to build a foundation in payments and partner operations, with a clear path to grow into a more senior Partnerships position over time. This is an office-based role with 5 days a week at our office based in London. Key Responsibilities Partner & Acquirer Operations Act as the main day-to-day point of contact between Operations and our acquiring bank partners, handling onboarding applications, pricing queries, reconciliation issues, and reporting requests Manage regular touchpoints with acquirers to resolve operational queries raised by Onboarding, Implementations, Operations, and Commercial teams Coordinate closely with acquirer support teams to streamline issue resolution and improve operational processes Track and close out actions arising from partner reviews, ensuring nothing falls through the cracks Payments Expertise & Analysis Conduct regular deep dives and analysis into commission statements to verify that charges are being applied correctly to our merchants Produce reporting for merchant pipeline reviews with acquirers, consolidating inputs from Commercial and Operations on upcoming merchant go-lives Maintain accurate documentation of partner workflows and processes Internal Collaboration & Development Work cross-functionally with Onboarding, Implementations, Operations, and Commercial teams Take part in a structured onboarding and training programme covering the fundamentals of payments and partner operations Contribute to continuous improvement of partner operational processes Build a strong working understanding of Acquired’s payment products and how they support merchant performance What You'll Bring A degree in a relevant field (or equivalent experience); no prior payments or fintech experience required The “All In” Attitude and mindset: Ready to achieve results, support the team challenge and the broader strategic focus Strong attention to detail and comfort working with numerical/financial data Strong written and verbal communication skills, with the confidence to liaise with external partners A proactive, organised approach and the ability to manage multiple queries and deadlines at once Genuine interest in payments, fintech, or financial services Comfortable learning new tools and systems quickly (e.g. reporting/CRM platforms) A team player who's keen to build a long-term career in Partnerships