Health Business Centre Advisor
Suffolk County Council · Ipswich, England, United Kingdom
* Suffolk County Council * Address: Allington Health Clinic, Ipswich, Suffolk IP4 4ER, on-site working * Salary: £26,016 per annum (pro rata for part time) * Hours: 37 hours per week, flexible working options available * Contract: Permanent x 3 posts or the roles can be worked as part time. Please let us know in your application what hours would work for you At Suffolk County Council, every role is an opportunity to make a positive difference. As a Health Business Centre Advisor within our Children’s Community Health Services (CCHS) team, you'll play a key role in supporting children, young people and families across Suffolk by providing high-quality administrative and customer-focused support. Working as part of a countywide service, you'll help ensure families and professionals can access the right support at the right time, contributing to improved outcomes for children and young people across our communities. Your role and responsibilities As a Health Business Centre Advisor for our School Nursing and Corporate and Digital Notifications Teams, you’ll be part of a friendly, purpose‑driven team that provides a seamless first point of contact for 0-19 years administration that enables clinicians to deliver the Healthy Child Programme. We’ll support you with flexible working options, induction and ongoing development so you can grow your career while improving outcomes for families. You'll respond to enquiries, coordinate information, maintain accurate records and support service delivery across Health Visiting and School Nursing services. Your work for either team could include the following: * Provide a professional and customer-focused first point of contact via telephone, email and other communications. * Maintain accurate records and data to support service reporting and performance targets. * Prepare reports, spreadsheets, presentations and other administration support materials. * Contribute to the development and improvement of administrative systems and processes. * Work collaboratively with colleagues and teams within the Health Business Centre and wider Service. Corporate and Digital Notification Team specifically * Support the administration of Health Visiting, School Nursing and Children's Community Health services through the processing of all digitally received documentation and delivery of functions that enable staff to deliver for our service users e.g. annual equipment checks, ordering of PPE etc School Nursing team specifically * Register and process new children and referrals on clinical systems, including SystmOne, ensuring timely and accurate data entry to meet service KPIs. * Support School Nursing activities, including processing referrals, coordinating the National Child Measurement Programme (NCMP), managing updates relating to children's medical conditions within schools, and liaising with schools and clinicians. You will need We're looking for a motivated and organised individual with excellent customer service and administrative skills who is passionate about supporting children and families. We hope you'll bring: * a level 2 qualification in Business Administration, Customer Services or equivalent experience * experience of office administration and customer service delivery with a flexible and positive approach to work * excellent attention to detail and data entry accuracy with strong IT skills, including Microsoft Office applications * the ability to prioritise workload and work effectively within a busy team * excellent communication and problem-solving skills * experience handling confidential and sensitive information appropriately and an understanding of safeguarding principles and procedures * a commitment to improving outcomes for children, young people and families. If you don't meet every requirement but believe you could succeed in this role, we'd still like to hear from you. You can view a full list of requirements in the job and person profile, which you can find in the 'how to apply' section below. The team Children and Community Health Services support children, young people and families across Suffolk through prevention and early intervention services. The team plays a vital role in delivering the Healthy Child Programme and ensuring families receive the support they need as early as possible. You'll join a collaborative and supportive team committed to improving health, wellbeing and resilience for children, young people and their families across the county. We operate 8am to 5pm Monday to Friday in shift patterns. Empowering everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report [https://www.suffolk.gov.uk/council-and-democracy/our-aims-and-transformation-programmes/the-councils-equality-and-inclusion-commitment-to-you]. For more information Please contact Linda Gegg or Sandra Postma for a casual conversation. You can contact them by calling: Linda on 01473 264534 or emailing Linda.Gegg@suffolk.gov.uk [Linda.Gegg@suffolk.gov.uk] or Sandra on 01473 264122 or emailing sandra.postma@suffolk.gov.uk How to apply Step 1 – Read the Job and Person Profile (JPP) (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/24737-Health-Business-Centre-Advisor-JPP.docx] Step 2 – Click 'Apply Now' to start your online application Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/Other-Docs/SupportingStatementTemplate.docx]. 1. Tell us about a time when you had to deal with a high volume of emails, telephone calls or enquiries. How did you prioritise your workload and maintain service quality? 2. Give an example of when you had to handle confidential or sensitive information. How did you ensure compliance with data protection and confidentiality requirements? 3. Tell us about a time when accuracy was particularly important in your work. How did you ensure information or data was recorded correctly? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our How to Apply page [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/657088]. Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/764097] to understand what’s acceptable. Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/757078]. Closing date: 11.30pm, 13 October 2026. Interview date: 22 and 26 October 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: * up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days * membership of a competitive Local Government Pension Scheme (LGPS) * travel, lifestyle, health and wellbeing benefits * performance-related annual pay progression, in addition to an annual cost-of-living pay increase * training and encouragement to expand your knowledge * a variety of career development opportunities across our organisation * diverse and active staff networks * flexible working options, with the right to request flexible working from your first day Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) [https://careers.suffolk.gov.uk/].