Stock Controller - Hermès Parfums & Beauté
Hermès · London, England, United Kingdom
Inventory & Stock Management * Maintain accurate stock records across Harrods and Selfridges Counters. * Process all deliveries, transfers, returns, damages and stock adjustments accurately and within company timelines. * Ensure all stock is correctly ticketed, security tagged and stored according to company & retailer standards. * Conduct regular cycle counts and stock checks to maintain inventory accuracy. * Investigate and resolve stock discrepancies, negative stock positions and inventory variances. * Monitor slow-moving stock and communicate opportunities for stock optimisation. * Ensure all stock locations are organised, clean & tidy, clearly labelled, safe and compliant at all times. Replenishment & availability * Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate * Ensure timely replenishment of all fragrance & beauty lines. * Maintain optimal stock levels on counter, in proximity stockrooms and within back-of-house areas. * Monitor bestsellers and proactively replenish to maximise sales opportunities. * Support launch periods by ensuring stock is available ahead of launch dates. * Manage tester replenishment and support sampling requirements. * Prepare stock allocations for key trading periods and promotional activity and assist with set up and breakdown of key activations. Operational Excellence * Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values. * Act as the key operational support partner for Beauty Consultants and Counter Managers. * Ensure efficient processing of customer orders, reservations and collections. * Support aftersales requests, returns and defective product management. * Maintain high standards of housekeeping within all stock areas. * Ensure compliance with all health and safety procedures. * Develop and maintain, good and constant communication with your line manager and/or Store Manager * Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives. * Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas). Merchandise * Maintain and develop and be proactive with in-depth product knowledge through product training * Ensure merchandise is handled with care and consideration. . * Inform your Business Managers with any new stock arrivals instore. Reporting & Administration . * Maintain accurate reporting within all stock management systems. * Track and report stock accuracy KPIs. * Monitor delivery performance and stock availability. * Produce regular stock updates for retail management teams. * Support forecasting through visibility of stock levels and potential risks. * Escalate stock shortages, quality concerns and operational risks promptly. Loss Prevention & Compliance * Follow all stock handling and security procedures. * Support investigations relating to stock loss and inventory discrepancies. * Maintain strict controls over testers, samples and damaged stock. * Ensure all audit and compliance standards are consistently achieved. Profile Requirements * Organised, flexible and reliable * Excellent communication skills * Good IT Skills * Good team player with capacity to work autonomously * Professional with ability to work efficiently and accurately under pressure Skills & Experience * Proven previous stock control, stockroom or inventory management experience required . * Experience within luxury retail, premium beauty, cosmetics or fragrance preferred. * Strong organisational and planning skills. * Excellent attention to detail. * Comfortable working across multiple store locations. * Strong numerical and analytical capability with good Microsoft Office skills * Experience using stock management systems. * Ability to prioritise workload during peak trading periods.