UK-BC Service Trainee - Lakenheath (PT30) Req #2298
OMBP · Lakenheath, England, United Kingdom
Requisition #2298 Banking Center Service Trainee @ Lakenheath (United Kingdom). Part-time 30 hours weekly. Hourly: ₤13.40–14.58 (These hourly ranges are aligned with the level of experience.) Lakenheath is a Monday through Saturday operation. Must be willing to travel and work at Mildenhall Banking Center as needed. PRINCIPAL ACCOUNTABILITIES Banking Center Service Trainee during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below. I. General Tasks and Required Skills · Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling local and foreign currency, selling financial papers. · Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily. · Complete transactions initiated by other sections/departments by paying out loans, processing wire/CHAPS transfers and accepting loan payments. · Process Night Depository containers and Subject to Count deposits on an as needed basis. · Process organizational transactions on an as needed basis. · Become familiar with ATM servicing and replenishment · Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support. · Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN). · Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers. · Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers). · Learn to perform account maintenance tasks for individual account holders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls). · May learn to process standard loans through the automated loan decision rendering software application. · Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions. · Handle routing customer inquiries. · Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report. · Prepare wire transfers. · Process Standing Payment Orders as needed. · Process check orders for sterling and dollar accounts. · Perform other reasonable duties as assigned. II. Security · Follow work station security, robbery, and bomb threat procedures. · Ensure the protection of confidential and proprietary information. · Protect entrusted keys, combinations and codes. · Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures. · Protect the Bank and Department of Defense assets. III. Service Delivery · Build knowledge of the standard scope of the Bank’s products and services. · Perform all customer transactions in a professional manner to build customer confidence and trust. · Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values IV. Required Skills · Cash handling and customer service related experience · Engage with customers; effectively communicate, build rapport and overcome objections · Strong customer focus; ability to respond and assist customers with inquiries and/or problem resolutions · Strong communication skills (including verbal and non-verbal) and active listening skills · Careful attention to detail and time management · Proficiency in basic computer skills (MS Office) V. Preferred Skills · Prior banking experience a plus